Contact Us

CONSUMER FEEDBACK

Destination BC is the provincial destination marketing and development organization which supports and promotes BC tourism activities and experiences.
We welcome your comments and ideas about diversity, equity, inclusion, and accessibility (DEIA) pertaining to our programs and services.

What Helpful Feedback Looks Like:

Please provide feedback on the barriers you, or people you know, experience when accessing information and services provided by Destination BC.

How to provide feedback:

Enter your feedback in the message box above. Please be as descriptive as possible when sharing your insights. Please include the link to any web page you are providing feedback for.

Your feedback will only be shared with Destination BC employees and committees directly involved in furthering our DEIA efforts, and will help in our efforts to continuously improve DEIA at Destination BC.

Customer Service Complaints – While we are unable to offer recourse to consumers with respect to complaints against businesses, there are several options available to you. We recommend contacting the business directly to discuss your concerns. If you are unable to resolve the dispute with the business directly, you may try contacting Consumer Protection BC. Though they do not investigate quality of service issues, they may be able to assist in instances where services were not received. To learn more, visit their website here. You can also share your experience with other customers via a review of the business on the popular peer-to-peer review site, TripAdvisor. For guidelines on how to post a review on TripAdvisor, click here.